Videocon Premiere Club Terms and Conditions
a) For the purposes of this Scheme, CPE shall
mean the Set Top Box including its Adapter and also the Outdoor (ODU) Unit which
in turn includes the Dish Antenna, LNB and Connector.
b) Remote control unit and its battery(s) are excluded from this
c) Subscribers joining the Scheme shall not be charged with
any service charges and visiting charges, save and except dismantling or relocation
d) A Subscriber has to register the request for availing the type
of VPC Scheme detailed above by calling the call centre, submitting his/her Subscriber
ID number, basis which service request would be created by our call centers.
e) On generation of Work Order, the Videocon d2h authorized engineer
would visit the premises and shall carry out a technical inspection of the CPE prior
to commencement of the Scheme to any subscriber. If any kind of damage or defect
is found in the CPE at the time of such inspection, then the same shall not be covered
under this Scheme and the subscriber shall be charged for the repair/ replacement
of the same, prior to commencement of the Scheme.
f) After inspection of the CPE the services would be
activated under the Scheme on payment by subscriber(s) through recharge of the amount
of the applicable charges which amount shall be debited from the Subscriber DTH
g) The subscribers shall be entitled for benefits in the form
of free repairs, services and upkeep in respect of the CPE as mentioned above and
will not be charged with any service charges or visiting charges. The subscribers
shall also be entitled to replacement of defective/damaged CPE or part(s) of the
CPE free of cost, in case such CPE or part thereof is damaged or rendered defective
due reasons other than to force majeure. The defective CPE or part(s) thereof shall
be Videocon d2hâ„¢s property.
h) The subscribers who have completed the warranty period will
have similar benefits bestowed, if they opt for this Scheme and besides the extension
of warranty period they would also be eligible for all benefits as above.
i) Subscribers agree that these terms and conditions are
applicable to this Scheme alone and he/she continuous to be governed by the terms
& conditions of the Customer Agreement Form (CAF) independently.
j) A specific identification number (VPC Scheme ID) will
be allotted to subscribers on receipt of Scheme charges and will be intimated through
SMS on RTN.
k) In case of any fault in the Set Top Box, Videocon d2h would
swap the Set Top Box. Videocon d2h would thereafter, take the faulty Set Top Box
from the customer.
l) Videocon d2h shall not be liable in any manner under contract
or tort, for any consequential loss, damage or inconvenience (a) arising out of
the malfunctioning of the CPE or any part(s) thereof and/or the disruption of the
service or quality of service and/ or any corrective upkeep of the CPE, (b) delay
in performance, or non-performance, of any of its obligations due to any reason
outside the reasonable control of Videocon d2h or due to reasons not attributable
to Videocon d2h.
m) Scheme, the rights thereunder and the amounts of subscription
applicable to the Scheme are neither transferable nor refundable or reversible in
any manner whatsoever.
n) The Subscriber may register his complaint(s), by calling the
Videocon d2h Helpline.
o) This Scheme once opted for shall under no circumstances can
be cancelled or modified and the Subscriber shall not be entitled to claim any refund
of any sum or sums from Videocon d2h which the Subscriber might have already deposited.
p) Videocon d2h shall have the sole discretion to renew or
extend the Term of Scheme subject to requisite payments.
q) The charges are applicable only on Active accounts. In case
of deactivation, the subscriber will not be allowed the extension for such discontinued
r) The primary and or the multi-room charges will vary and shall
be applicable from the date of signing the agreement.
s) Videocon d2h can change the terms and condition of this
Scheme at any time without prior notice and liability to you. The decision of Videocon
d2h to allow or disallow or extend the Scheme to any subscriber shall be final.
t) Videocon d2h shall be under no obligation to provide any
service under this Scheme in case of improper use of the CPE or unauthorized alterations,
modifications or substitutions of any part thereof.
u) In the event of any and all disputes or controversies arising
out of or in connection with the interpretation of the provisions of this service
commitment, the decision of Videocon d2h shall be final and binding on the Subscribers.
# Applicable to Annual Membership and to those who have already not subscribed
Note: The VPC Scheme charges shall be credited in the DTH account
of the Subscriber which shall be subsequently debited against the VPC Scheme and
not against Subscription of package(s)/channel(s).